Privacy & Terms

Privacy Policy

This Privacy Policy applies to the Website (“Services”) operated by the Housing Development Financing Corporation Maldives (“HDFC Maldives”).

1. Introduction

Welcome to the website of the Housing Development Finance Corporation (HDFC) Maldives. We prioritize your privacy and are deeply committed to protecting the personally identifiable information (“Personal Data”) you share with us. This Privacy Policy outlines how we collect, use, process, and safeguard your Personal Data when you use our website, digital platforms, and services, in accordance with the applicable laws of the Republic of Maldives.

2. Information We Collect

To provide our services efficiently, we collect specific types of information. We ensure that we only gather data necessary for the services you request or interact with:

  • Information You Provide: We collect personal details (such as name, national ID, and contact information), demographic data, and financial information when you apply for financing, register for our services, or contact customer support.
  • Digital Engagement Data: Information is collected when you interact with our broader digital presence. This includes interactions on our Google Business Profile, as well as data you choose to provide when participating in our social media initiatives—such as submitting answers in daily quizzes, entering contests, or engaging with our promotional content on platforms like Instagram.
  • Automatically Collected Information: When you browse our website, we automatically collect non-personal data through log files and tracking technologies. This includes your Internet Protocol (IP) address, browser type, device information, and browsing activity to help us ensure effective service delivery.

3. How We Use Your Information

HDFC Maldives utilizes your collected Personal Data to better understand your needs, improve your user experience, and fulfill our service commitments. Specifically, your data is used to:

  • Process financing applications, manage your accounts, and facilitate transactions.
  • Verify your identity, conduct required risk assessments, and prevent fraudulent activity.
  • Manage and securely administer community engagements, including social media contests, interactive quizzes, and digital promotions.
  • Improve the functionality, security, and content of our website and applications.
  • Communicate important updates regarding your account, changes to our services, or responses to your direct inquiries.
  • Comply with our legal, regulatory, and corporate governance requirements.

4. Disclosure of Personal Data

As a standard practice, HDFC Maldives does not sell, rent, or disclose your Personal Data to external third parties for their marketing purposes. We may, however, share your information under the following strict circumstances:

  • Service Providers: With trusted third-party affiliates and vendors who assist us in operating our website, processing payments, or managing specific business operations, provided they are contractually obligated to maintain data confidentiality.
  • Legal Requirements: To comply with a validly issued court order, subpoena, or a mandatory request from a governing, legal, or regulatory authority in the Maldives (e.g., MMA, MIRA).
  • Protection of Rights: To protect the rights, property, safety, and security of HDFC Maldives, our clientele, and the general public.

5. Data Protection and Security

We implement robust organizational, technical, and administrative security measures to prevent unauthorized access, alteration, disclosure, or destruction of your stored Personal Data. Confidential applications and sensitive financial details are transmitted via secure, encrypted channels (such as SSL). While we continuously strive to maintain the highest security standards, we cannot guarantee absolute security against unforeseeable technological vulnerabilities, and users transmit data at their own risk.

6. Cookies and Tracking Technologies

Our website uses "cookies"—small data files stored on your device—to authenticate user sessions, remember site preferences, and analyze web traffic. These technologies are integral to delivering a seamless browsing experience. You may configure your web browser to refuse cookies; however, doing so may limit your ability to fully utilize certain features of our website.

7. Third-Party Links

Our website and official social media channels may contain links to external third-party websites. HDFC Maldives does not review or control the privacy practices, content, or data collection methods of these external sites. Any interaction with such platforms is subject to their respective privacy policies and is undertaken at your own risk.

8. Changes to this Privacy Policy

HDFC Maldives reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our business practices or legal obligations. Any modifications will be posted immediately on this webpage. Your continued use of the website following any alterations constitutes your acknowledgment and acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or the handling of your Personal Data, please do not hesitate to reach out to us:

  • Email: [email protected]
  • Phone: 3334666
  • Address: H. Mialani, 3rd Floor, Sosun Magu, Malé 20069, Republic of Maldives.